At Dubsnatch our goal is to offer you the best shipping options, no matter where you are in the world.
That's why we offer FREE worldwide shipping on all orders made on our online store!
Every day, we deliver to hundreds of customers across the world, striving to provide the very highest levels of responsiveness to you at all times.
Dubsnatch has several warehouses in the USA and Canada but our headquarters are located in Montreal, QC, Canada.
We aim to ship from the warehouse closest to the country of your order to ensure you the best delivery time.
We ship to all major North American (USA and Canada), United Kingdom, European countries as well as in Australia & New Zealand.
Our order fulfillment hours are from 9 am-5 pm Eastern Standard Time.
Order fulfillment also occurs on Saturdays during holidays and deployment cycles when demand is higher.
Due to technical limitations, orders placed after noon on Fridays through Sunday will be processed on Mondays.
We strive to accommodate our customers whenever possible so do not hesitate to contact us if you have a special request.
The time frame for order delivery is divided into two parts.
Order verification, customization processing, quality check, and packaging.
For the USA and Canada, all orders are processed and packaged to be dispatched within 3 to 8 business days after the order is placed.
For international, processing times differ a bit, and dispatch should occur within 3-15 business days.
If applicable, orders with paid express shipping are prioritized and orders with added customization are sent to the customization team queue for processing.
This refers to the time it takes for items to be shipped from our warehouse to the destination.
International shipping with USPS delivery can take anywhere from 10 to 15 business days.
US/Canada orders with USPS and UPS delivery are much faster. After processing and leaving the warehouse, items usually take between 3 and 7 business days to arrive at their US/Canada domestic destination but can take longer from time to time.