If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unopened, unused, have a valid reason to be returned and in the same condition that you received it.
It must also be in the original packaging.
Several types of goods are exempt from being returned. Heavy goods, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
Heavy packages: At Dubsnatch, we strive to provide a seamless and sustainable shopping experience for our valued customers.
To uphold our commitment to environmental responsibility, we kindly request that returns involving heavy packages be avoided whenever possible.
This measure allows us to minimize our carbon footprint and contribute to a greener future. However, in the event of defective or missing pieces, we are dedicated to ensuring your utmost satisfaction. Our customer support team will gladly assist you in resolving any issues by promptly replacing the affected items. We appreciate your understanding and cooperation in helping us maintain a neutral CO2 footprint while prioritizing your satisfaction.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
At Dubsnatch, we are committed to providing our valued customers with the utmost satisfaction and exceptional shopping experience.
We understand that sometimes, despite our best efforts, a product may not meet your expectations.
Therefore, we offer a hassle-free return and refund policy to ensure your peace of mind.
However, we kindly ask our customers to consider returning a product only as a last resort after attempting to resolve any concerns through our dedicated customer support team.
We believe in fostering an eco-conscious approach to business.
As part of our carbon-neutral commitment, we encourage our customers to reflect on the environmental impact of returns, as they contribute to increased carbon emissions and waste.
As a small business, returns on a large scale can pose significant challenges to sustainability and operational efficiency.
We encourage you to make informed decisions during the purchasing process, utilizing our detailed product descriptions, images, and customer reviews to select the most suitable items for your needs.
Our team is always available to assist you with any queries or clarifications to ensure that your purchase is exactly what you desire.
Thank you for being part of our environmentally conscious community, and we appreciate your understanding in helping us make a positive impact on our planet.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted.
We value transparency, trust, and fairness in all our transactions. We take fraudulent chargebacks very seriously and have a zero-tolerance policy for chargebacks based on false claims. If a chargeback is initiated without valid reason or supporting evidence, we reserve the right to pursue legal action and file police reports to protect our business and maintain the integrity of our operations. We strongly urge all customers to engage in open and honest communication with us, allowing us to address any concerns or issues promptly. By working together, we can maintain a secure and trustworthy shopping environment for everyone involved.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please send us a picture of the item to firstname.lastname@example.org with your order number and one of our team member will get back to you within 2 business days with mail instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item or order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.