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FAQ: Frequently Asked Questions

Looking for a quick answer? Read out our FAQ.

Shipping & Delivery

Once you place your order, please allow 1-2 business days to process your order. After that, it will take 2-7 business days for delivery in the United States, and 15-30 business days for international orders (depending on location and the product).

You can follow the location of your package anytime through our order tracking page.

We deliver United States, Canada, United Kingdom, European countries as well as in Australia & New Zealand.

You can get more details on the shipping and delivery page.

Shipping costs are free on all orders.

Our company is based in Canada and to continue to offer you high quality items at competitive prices, we ship your orders from our various warehouses in United States and Canada.

Your orders are delivered through your local post office.

Do not worry your order will be left in your mailbox if it is small enough. Otherwise, your package will be left at your local post office, where you will be able to take it.

If your order was made within the last 12 hours, you can contact us by indicating your order number so that we can ship your order to the correct address. After 12 hours, we are unfortunately no longer able to change the shipping address.

If your order consists of several articles, they may come in separate packages. Do not worry, the rest of your order will arrive soon.

Payments

Yes, all purchases made from our website are protected by the SSL security protocol. We respect all standards in this matter to guarantee you a transaction in the best possible conditions.

Currently, you can pay by credit card on our website. We do not accept bank checks, transfers, and payments at the reception.

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the current exchange rate. Don't worry, you will not be paying anything extra from us.

Returns and Refunds

We offer a 100% money back guarantee!

If for any reason the article does not suit your expectations, you can return it within 30 days after the reception, and we will refund you as soon as we receive your package.
However, all products must be in perfect condition and the fees are all at your charge. Proof of postage should then be emailed to us as proof of delivery.

You can check our returns and refunds policy to get further information.

Other

We currently have one affiliate program. You can learn more about it and join here.

For several months, the covid-19 pandemic has emerged as a significant global challenge that is disrupting businesses across the world.

We at Dubsnatch are engaged with our employees, customers, and partners to rise to the occasion.

Our utmost priority has been to safeguard the health and well-being of our staff members while continuing to maintain our activities.

Early on, we took proactive measures like travel restrictions, working from home as much as possible, which helped to minimize the COVID-19 impact.

We believe that by staying at home and following the guidelines of the local authorities, we can all contribute to flattening the curve and getting through this together.

Stay Safe!

You can learn more about our processes during the pandemic here.

If you still have any questions, you can contact us by email at contact@dubsnatch.com, by phone or use our contact form.

Your satisfaction is 100% guaranteed!